FAQs What can ROL do for my organization? ROL can save you time and expenses in promoting and managing your organizations events. ROL can build your brand and produce better event results. ROL can build loyalty, satisfaction and allow you to produce better events. How does ROL work? We either build a single event page for you here inside our industry e-marketplace, or custom-build a private label Event Web Service (ROL Service) for your organization using our ROL ASP technology suite. This web service is your own private label ROL event web service. Your ROL Service can accommodate hundreds of private labeled events. We host your service for you and your ROL Service utilizes many additional web features, including reporting tools and credit card processing. It can take us a little as 1-2 days to have you up and running! How do you customize my ROL Service? We will design your Event Service utilizing your corporate logos, trademarks, colors and content. The ROL Service will be designed to appear 'seamless' to your existing organizations web site. How do I get my contact information in my ROL Service? We can accept your database information in a variety of different formats. We will work with you to migrate contact information into your ROL Service in the manner most accommodating for you. After we pre-load your contact information, you can make additions and edits to your contact information at anytime and you can export files for import into your desktop applications. How do i set up Additional Events in my ROL Service? After we set up your ROL Service, pre-load your contact information and set up your first event, you utilize your ROL Event Manager Interface (EMI) to easily add new events to your service. Inside the EMI you have a set up wizard that will allow you to walk through easily explained steps to create new events on your ROL Service and to add detailed event information and to set up your Event and Housing registration forms. It can take you a little as just a few minutes to add new events to your ROL Service. How flexible are my ROL event registration forms? Your ROL event wizard registration form is extremely flexible. If you have 'packages' or breakouts or many different event variables, our event registration wizard will allow you to create the precise form you desire. What information about my event can I provide to my guests through my ROL Service? When you create your 'event promotion' page, your invitees will have access to as much information as you desire to use. Does ROL allow me to setup various pricing levels based on different categories of registrants? Of course. This is but one example of the many different ways in which ROL accommodates flexible registration. What assistance is available to me as i create my own ROL events? Our set up wizard has help features to assist you in your event setup. In addition, we have ROL account managers available to help you when you need to speak to someone on the telephone. Can ROL help me promote my events? Yes. ROL has an event RSVP feature that allows our clients to create targeted contact lists and to implement strategic e-marketing efforts. These efforts drive attendees back to your ROL Service and allows them to interact with your event service. They can register for an event, participate in surveys, change their contact information and provide additional demographic information. Can ROL help me to improve the quality of my events? Of course. Given that ROL can allow you to interact with your customer, you can collect information that can be data-mined and utilized to effectively plan future events. Can ROL help me with Housing registration? Yes. ROL has a powerful Housing registration module to complement our flexible and powerful Event registration forms. You can set up detailed Housing room and hotel information and can accept hotel reservations in real-time. What kind of Event Reports can ROL provide me? Though your ROL Event Manager Interface (EMI) you can run as many different event related reports as you desire. We offer many template reports based on our experiences and we also offer a Custom Report Generator that allows you to create any type of report you desire. In addition, you can download files and produce name badges and mailing labels. You can also access detailed financial information regarding payment status and credit card processing information. You can access and use any and all information accessible to update contact information and update transactions in your accounting systems. What training do we need to use ROL? ROL is easy to use and your organization will not need to spend inordinate time learning how to use the system. An account manager is provided for every client and initial training and support will be provided. Does ROL process credit card information? Yes. ROL encourages your attendees to register for events with their credit card so ROL can utilize our CyberCash technology to process credit card information for your organization. Funds collected, less fees, are deposited directly into your account. Can i update my accounting system with ROL transaction information? Yes. ROL allows you to review the credit card transactions processed through ROL and to download data for import into your various accounting systems. Does my company need special software or hardware to use ROL? Not at all. ROL is a turnkey ASP solution. We custom build and securely host your ROL Service for you. All that your organization will require is Internet access and a web browser. Your organization can access your Event Service and your Event Management Interface (EMI) over the internet. Access is available through multiple usernames and passwords, with each password granted varying degrees of event service set-up permissions based on your interests. No additional hardware or software is required. ROL Security and Privacy issues? ROL does not share any information about attendees to third parties. Occasionally, attendees are given the right to choose to receive materials or special offers. ROL uses Cybercash and Verisign technologies to provide a secure online registration and payment process. Additionally, ROL utilizes advanced Firewall protection to guard against unauthorized access to information. How do I get started with my own ROL Service? It's easy. Contact us, by completing the form and a sales representative will contact you right away